Do good, better.
You’re on a mission to change the world. To do that, you need great technology, great people, and great outcomes. Do you have a great solution, but struggle to use it? Do you use your solution well, but feel like you’ve outgrown it? Whatever your situation, Raise HECK can help you answer this question:
What do you need to achieve success?
We help you evaluate your existing digital solutions and make recommendations for the best technology to match your goals and staffing.
We evaluate your staffing plan to make sure you have sufficient staff with the right skill set to work with your great technology.
If both your technology and your people are great, but you need to improve your outcomes, we can help. We'll show you how to use the customer success model to optimize your operations and ensure you’re set up to achieve and exceed your goals.
Raise HECK is us! We are Charlotte Kresse and Sally Heaven.
We believe that we are all here to make the world a better place and lift each other up. If you believe that too and want to improve the way you get it done, then we want to work with you.
We have a combined over 40 years in the industry and have worked with some of the largest nonprofits in the country, helping them meet their technology, fundraising and advocacy goals.
Learn more about us by reading our bios here:
Charlotte is an innovative, highly-motivated leader with a proven track record of success in executing strategic plans to meet organizational objectives. She is highly skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives and improve workflow efficiency. She has in-depth knowledge of software-as-a-service (SaaS) solutions and how they contribute to organizational goals and revenue growth. She’s recognized for a unique combination of entrepreneurial thinking, leadership skills, compassion, and a sense of humor to help customers reach their strategic goals.
Before starting Raise HECK, she led a team of senior Customer Success Managers at Blackbaud. She applied core change competency methodologies to maintain her team and customer’s satisfaction. Before taking a leadership position, Charlotte was a Customer Success Manager where she built strategic partnerships to retain and grow business for Blackbaud’s highest-value customers of top-tier nonprofit organizations.
Charlotte also spent six years at Chapman Cubine and Hussey where she was the Director of their rapidly growing Online Marketing Department. She managed and grew the team and business while also providing integrated fundraising and advocacy strategy for enterprise nonprofit organizations.
She also has worked in the digital departments of NARAL Pro-Choice America managing the affiliate communications as well as answering constituent correspondence for Senator Jack Reed from Rhode Island.
After spending 10 years in Washington, DC, Charlotte now lives with husband and two boys in Rhode Island. She takes advantage of living in the Ocean State by enjoying open water swims and supporting local causes such as Save the Bay. If not in her home office or the ocean, you can find Charlotte exploring new places, at yoga, or supporting and raising heck for progressive causes.
Sally is a dynamic, creative leader with deep industry knowledge and top-notch communication skills. She cares deeply about progressive causes and gets especially jazzed by helping organizations doing good things for the world bring both proven and novel strategies, techniques and technologies to improve their outcomes. She’s as quick with a pun as she is with strategic insight.
Before founding Raise HECK with Charlotte Kresse, she was a senior member of the Customer Success team at Blackbaud. Sally managed a portfolio of the largest mission-driven nonprofits to help them achieve and exceed their goals. As a recognized subject matter expert, she brought both proven strategies and innovative new ideas to crucial areas of nonprofit fundraising and digital marketing – sustained giving, email deliverability, and online advocacy chief among them.
Sally also spent seven years at the at the Human Rights Campaign in the organizing department, where she led their digital advocacy efforts to support equality for LGBTQ people. She lived through the literal digital transformation of the organization as it adopted its very first cloud-based system for online advocacy and fundraising.
Originally from Ohio and a product of the very best of the Big Ten’s educational systems, she earned an M.S. in Biology from the University of Michigan and a B.S. in Biology from Indiana University. Sally now resides on the East Coast in Takoma Park, Maryland with her wife and three children. When not raising heck for progressive causes, you can find her cheering on her kids at their soccer matches and walking or riding her bicycle through the urban forest in Takoma Park.
