What the HECK? Turn the Churn

We welcomed our first ever special guest to our video series What the HECK? and were thrilled to hear from our friend Shelley Davies about Turn the Churn. This new resource is a blog about Customer Success and Customer Centricity. Read more »

If It Were Up To Me

Every time I hear about another mass shooting in the U.S., I think about Cheryl Wheeler’s song “If It Were Up To Me.” Read more »

I'm Sick Of Waking Up To News About Gun Violence In This Country

In a sign that America is indeed getting back to normal, we had two mass shooting incidents in the span of a week. An assault weapon was used to kill 10 people in Boulder and in Georgia, the shooter bought a gun and used it the same day to murder 8 people. Note – you can’t register to vote the same day in Georgia, but purchasing a gun is totally cool. Read more »

What the HECK? Change Management

Change can be scary and uncomfortable. That’s just a fact. You know what helps? When you plan for it and help your employees adapt to change – especially when we’re talking about new software solutions. If it’s mission-critical, then it’s worth investing in change management help from experts. Let’s take a look at why: Read more »

Equal Access to Sports for Transgender Young People

One of President Biden’s Day One executive orders was titled “Preventing and Combating Discrimination on the Basis of Gender Identity or Sexual Orientation.” Among the many things this order does is to guarantee equal access to young people to participate in the sport or team of their gender identity, and prevents them being denied access to locker rooms, restrooms and school sports. For people who want to play, participating in sports is a benefit to self-esteem and self-confidence. For transgender young people, the type of benefit that comes from being welcomed to play sports in a way that affirms their gender is especially important. Read more »